Frequently Asked Questions
Everything you need to know about The Grading Assistant. Can't find what you're looking for?
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What is The Grading Assistant?
The Grading Assistant is an AI-powered grading tool built for educators. You upload student submissions, provide a rubric, and our AI grades every paper with detailed, constructive feedback — in minutes instead of hours.
Who is it for?
Any educator who grades assignments: K-12 teachers, college instructors, tutors, and department leads. Whether you have 10 students or 300, The Grading Assistant scales to your workload.
What AI powers The Grading Assistant?
The Grading Assistant is built on the latest Claude API — the most advanced reasoning model from Anthropic, one of the world's leading AI research labs. Claude doesn't scan for keywords or match patterns. It reads every submission in full and reasons through your rubric the way a thoughtful evaluator would — understanding context, nuance, and intent. This same reasoning engine also synthesizes the entire class after grading to produce a Class Summary that surfaces collective strengths and gaps. Individual feedback and class-wide insight, powered by frontier AI.
How does the grading work?
You upload student submissions and provide a rubric (or let AI generate one). Our AI reads every submission in full — including images, audio, and video — and evaluates each piece of work against your rubric, criterion by criterion, producing a score and detailed written feedback for each student.
Is the grading fair and unbiased?
Yes. The AI evaluates submissions based purely on content and your rubric. You can also enable name suppression so the AI grades without ever seeing student names, removing any potential unconscious bias from the process.
Can I review and adjust grades before sharing them?
Absolutely. All grades and feedback are presented for your review before anything is exported or shared. You have full control to edit scores or comments before finalizing.
File & Format Support
What file types do you support?
We support a wide range of formats: Documents (.txt, .pdf, .doc, .docx), Spreadsheets (.xls, .xlsx, .csv), Presentations (.ppt, .pptx), Images (.png, .jpg, .jpeg, .gif — including handwritten work), Audio (.mp3, .wav, .ogg, .m4a), and Video (.mp4, .mov, .avi, .webm).
Do you support Google files?
Yes. We natively support Google Docs, Google Sheets, Google Slides, and Google Forms. You can also import assignments and student submissions directly from Google Classroom with one click.
Can you grade handwritten essays and reports?
Yes. Our computer vision reads handwritten text from scanned pages or photos taken on a phone — in any language — and evaluates the content against your rubric just like a typed submission.
Can you grade audio and video submissions?
Yes. Audio files (.mp3, .wav, .ogg, .m4a) and video files (.mp4, .mov, .avi, .webm) are fully supported. The AI analyzes the spoken audio content against your rubric. Image/visual analysis for video is coming soon.
Can grading check formatting requirements?
Yes. Formatting-aware grading checks criteria like font size, font type, page count, and page margins as part of your rubric — automatically, alongside content grading.
Rubrics
Do I need to bring my own rubric?
Not necessarily. You can upload your existing rubric, create one from scratch in the app, or let the AI generate one for you based on your assignment description. AI rubric generation is available on Pro and Enterprise plans.
Can the AI generate a rubric for me?
Yes. Describe your assignment and the AI will craft a detailed rubric tailored to your subject, grade level, and expectations. You can review and edit it before grading begins. A difficulty slider also lets you fine-tune grading strictness.
Can the AI adapt the rubric to my class level?
Yes. The AI automatically calibrates expectations based on the grade level and assignment context. You can further adjust grading harshness with the built-in difficulty slider.
Pricing & Credits
What is a credit?
One credit = one graded paper. Each time the AI grades a student submission, one credit is used — regardless of the file type, length, or complexity of the assignment.
Can I buy credits without a subscription?
Yes. Any logged-in user can purchase credits individually: 75 for $4.99, 150 for $9.99, or 300 for $19.99. Subscriptions simply give you more credits for less — up to 28% more than buying individually.
Can I change plans later?
Yes, you can upgrade or downgrade at any time. When upgrading, you'll be charged the prorated difference. When downgrading, the new rate applies at your next billing cycle.
Do unused credits roll over?
Yes! Credits do roll over. Furthermore, individually purchased credits never expire.
Do you offer a discount for annual billing?
Yes! Annual plans come with a 10% discount. You can switch to annual billing from your account settings at any time.
Can I get a refund if I'm not satisfied?
Yes, we offer a 30-day money-back guarantee on all paid plans. If you're not satisfied, contact support for a full refund — no questions asked.
Reports & Exports
What reports do I get after grading?
Every grading session produces three reports: a Grade Report CSV for easy gradebook import, a Class Summary Report highlighting collective strengths and gaps, and a personalized Student Critique document for each student.
What is the Class Summary Report?
The Class Summary is a report of how the class performed as a whole — what they did well, what concepts may need additional instruction or review, and any other observations that could help inform future lessons.
What is the Student Critique?
Each student receives a personalized Word or PDF document with detailed feedback on their individual submission — what they did well, what would benefit from extra review, and specific notes tied to each rubric criterion.
How do I import grades into my gradebook?
Download the Grade Report CSV and import it directly into your LMS or gradebook. The file is formatted to be compatible with common gradebook tools.
AI & Academic Integrity
Does The Grading Assistant detect AI-generated content?
Yes — but we think that's the wrong way to frame it. We live in an age where AI is a legitimate tool, and blanket bans aren't preparing students for the real world. Our analysis doesn't ask "was AI used?" It asks a much more important question: did the thinking, the research, and the ideas come from the student? From there, we identify where on the spectrum the submission falls — AI-Assisted (the student's own work, refined with AI) versus AI-Generated (AI produced the core substance). That distinction is what actually matters.
What's the difference between AI-Assisted and AI-Generated?
AI-Assisted means the student did the intellectual work — the research, the original thinking, the core ideas — and used AI to help polish, restructure, or refine the final product. That's no different from using a proofreader or a writing tutor, and it's a skill we should be encouraging. AI-Generated means the substance itself — the facts, the arguments, the ideas — appears to have originated from AI rather than from the student's own effort. That's the problem we're here to help you identify. The Grading Assistant tells you which is which, so you can respond accordingly.
Can students see the AI analysis in their feedback?
Yes. You can optionally include the AI analysis in each student's Critique report. This turns the analysis into a teaching moment — giving students specific, documented feedback on how they used AI, why it matters, and how to use it in a way that strengthens rather than replaces their own thinking. Students who used AI appropriately can be recognized for it. Students who leaned too heavily on it get clear guidance on what to do differently.
Does this replace my school's academic integrity policy?
No — it gives you better information to apply it. Academic integrity policies are yours to define and enforce. The Grading Assistant provides the analysis; you decide what it means in your classroom context. Our goal is to move the conversation away from fear of AI and toward thoughtful, productive use of it — while making sure the work students submit is genuinely theirs at its core.
Support
How can I get help?
Standard plan users have access to community support. Pro plan users receive Standard support with email responses within 48 hours. Enterprise plan users receive Priority support with responses within 24 hours, plus a dedicated account manager. Institution plan users receive all of the above plus hands-on training and assistance.
Is my data secure?
Yes. All student data and submissions are encrypted in transit and at rest. We do not use student submissions to train AI models, and data is handled in accordance with applicable privacy regulations.
Do you have documentation or tutorials?
Yes. We have a help center with step-by-step guides covering everything from uploading your first batch of assignments to setting up Google Classroom integration. If you can't find what you need, reach out to our support team.
Still have questions?
Can't find the answer you're looking for? Our team is here to help.